Head of Account Management (Print)
Circa £65,000 Car Allowance Benefits
Hybrid North West (Travel to Customers & Company Sites)
 
Ready to lead an experienced team whilst shaping the next phase of growth?
 
If you're an experienced Account Management leader who enjoys building relationships, developing people and growing strategic customer accounts, this could be the opportunity you've been waiting for.
 
We're delighted to be recruiting for a brand-new Head of Account Management role on behalf of a highly respected business within the print and communications sector. This is a genuine leadership position that will see you take ownership of an existing customer portfolio and Account Management function.
 
This isn't a business full of hierarchy or big egos. The senior leadership team are approachable, down-to-earth and passionate about what they do. They have built an outstanding reputation by investing in their people, putting customers first and creating a culture where collaboration, trust and long-term relationships are at the heart of the business.
 
The Opportunity
You'll lead an established team of experienced Account Managers, taking responsibility for customer retention, revenue forecasting, commercial performance and the continued growth of key client relationships.
 
Alongside leading the team, you'll also inherit several strategic customer accounts, working with major retailers and household names to identify opportunities for further growth and strengthen long-term partnerships.
 
This is a highly visible leadership role where you'll work closely with senior stakeholders across the business, helping shape commercial strategy while ensuring customers continue to receive an exceptional level of service.
 
What You'll Be Doing

- Leading, mentoring and developing an experienced Account Management team.
- Managing a portfolio of strategic key accounts.
- Driving customer retention, account growth and profitability.
- Owning company revenue forecasting and commercial reporting.
- Supporting contract renewals, pricing and commercial negotiations.
- Working closely with the Business Development team to ensure smooth customer transitions.
- Building long-term relationships with customers and senior stakeholders.
- Identifying opportunities to improve service, increase revenue and strengthen customer partnerships.

 
 
We're Looking For Someone Who Has

- Previous experience leading an Account Management or Client Services team within a print manufacturing environment (manufacturing preferred).
- A proven track record of growing existing customer accounts.
- Strong client-facing experience and the ability to build relationships at all levels.
- A commercial mindset with excellent coaching and leadership skills.
- The ability to operate at both strategic and operational level.
- Ideally based in the North West of England, with the flexibility to travel between customer sites and company locations.

 
The Team
You'll inherit an incredibly experienced Account Management team whose members have built long-standing careers with the business. They're knowledgeable, committed and genuinely enjoy what they do, giving you a fantastic platform to build upon rather than needing to start from scratch.
 
Why Apply?
This is a newly created position, reflecting the company's continued success and ambitious growth plans.
 
You'll be joining a business with genuine values, approachable leadership and a culture where people are trusted to do their job without unnecessary politics or bureaucracy. Decisions are made quickly, ideas are welcomed and success is recognised.
 
If you're looking for a business where you can make a real impact, lead an experienced team and play a key role in driving customer growth, we'd love to hear from you.
 
Apply today or contact Yasmine Lavin at Taylor Higson for a confidential discussion.
 
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