Order Processor - Print
Manchester (On site)
£27,000
 
An exciting opportunity has arisen for an Order Processor to join a growing Customer Service team within a leading large-format print manufacturing business. This role is ideal for an organised and customer-focused individual who enjoys working in a fast-paced environment and ensuring projects are delivered efficiently from order placement through to completion.
 
The Role:
The successful candidate will play a key role in supporting customers and internal teams, maintaining strong client relationships, and ensuring a high standard of service throughout the order process.
 
Key Responsibilities:

- Support the Customer Service team with the accurate processing of customer orders.
- Purchase materials required for client projects and production requirements.
- Escalate customer concerns, requests, and requirements to Account Managers and senior management when necessary.
- Answer incoming calls and respond to customer enquiries in a professional and timely manner.
- Build and maintain strong client relationships to encourage long-term partnerships.
- Work closely with the production team to ensure customer orders are completed on schedule.
- Develop a thorough understanding of the company's products and service offerings.
- Manage customer timelines and deadlines to ensure production milestones are achieved.
- Take ownership of your workload while supporting colleagues and providing cover during periods of annual leave.
- Ensure all customer information and order details are accurately maintained within internal systems.

 
Key Skills and Experience:

- Previous experience in a sales, customer service, or order processing role.
- Strong ability to manage multiple tasks and priorities simultaneously.
- Excellent written and verbal communication skills.
- Strong organisational skills with a keen eye for detail.
- Ability to work independently and use initiative.
- A positive team player who is willing to support colleagues when required.
- Strong problem-solving skills and a customer-focused approach.

 
Ref: 1677951