Account Co-ordinator - Labels
Location: Derbyshire – Hybrid, with three days per week in the office
Salary: Up to £35,000
Office Hours: Mon-Thurs 8:30-5pm, Fri 8:30-2:30pm
 
Role Overview
A successful global provider of labels, packaging and intelligent product solutions, supporting leading brands across the fashion, apparel and retail sectors who are looking for an organised and customer-focused Internal Account Coordinator to join their team.
It is a varied, process-driven role involving regular communication with customers, internal departments and sites around the world.
Key Responsibilities

- Managing day-to-day customer enquiries and account activity
- Supporting existing customer programmes and processes
- Coordinating new briefs and projects through the business
- Supporting product development and new product setup
- Managing the sampling process, including development, checking, presentation and tracking
- Setting up products and customer information on internal systems
- Responding to internal and external queries
- Monitoring deadlines and ensuring projects remain on schedule
- Providing general account administration and customer support
- Building strong relationships and developing an understanding of each customer’s priorities
- Occasionally attending customer meetings and deputising for the Account Management team when required

Requirements

- Experience in an internal account management, account coordination or customer service role within a label’s environment
- Experience working for a garment manufacturer or supplying retail customer advantageous
- Experience coordinating projects against tight deadlines
- Excellent written and verbal communication skills with strong attention to detail
- The ability to manage a varied workload and prioritise effectively
- A proactive approach and willingness to take ownership with good problem-solving skills and a solutions-focused mindset
- Confidence building relationships with customers and internal teams

 
Ref 1708540